We are committed to delivering your order accurately in good condition and always on time as promised by our customer care personnel. Please find below the shipping related points.
- All the orders above INR 9000/- would be eligible for free shipping.
- A shipping fee of Rs.170/- would be charged for all orders below Rs.9000/-.
- We make our best efforts to deliver the products within 15 working days based on the geographic location.
- If you believe that the products are not in good condition or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the products and immediately inform customer care by email at firstname.lastname@example.org mentioning the invoice number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
- You may track the shipping status of your order on our website by clicking at Track your order section.
Online Customer / IBO Refund Policy:
Customer Product Refunds:
1. If you are not satisfied with any of our products purchased from us online, we will give you a 100% refund excluding delivery charges, and any other discounts or offers availed.
2. Returns for refund must be received to our warehouse within 30 days from the day of purchase and should be in saleable condition.
3. We offer a money back guarantee for our online IBO’s / Customers. The IBO has understood that the applicant and his / her customer can take refund within 30 days from the date of purchase of their product (on account of defect and or dissatisfaction) after standard deduction of 15% as handling charges. Refund excludes any other discounts or offers availed at the time of purchase.
4. The products should be in re-saleable condition a) re saleable condition means the condition in which the price label is clean and intact and in good condition. b) The production of the refunded product has not yet stopped. c) The product seal (shrink wrapping) should be unopened d)The product should have a reasonable Shelf (Date of expiry) Life period OR such an IBO may gel exchange his / her purchased products, within a period of 30 days from the date of purchase as per the condition mentioned in this clause. Check terms and condition on the website.
5. Travel & Holiday packages are non-refundable because the moment you buy the package after seeing all the Terms & Conditions, the entire booking amount goes to vendor and in such case refund is not possible. So, IBO’s/Customers are requested to check the T & C in detail to avoid such situations of refund. Since the booking processes are online and hence in case there is any mistake from the Company side according to the T & C the company “iRICH Work & Play India Pvt. Ltd”. Is liable to provide Travel & Holiday booking as per the online reservation.
i) When returning goods, please quote the invoice number, your name, name of the product and the reason why you are returning the goods.
ii) iRICH Work & Play India Pvt. Ltd will reverse all the commission and benefit paid for any such returned product as it would amount to cancellation of sale.
iii) GST Refund is subjected to Management Approval after checking with the C/A.
iv) Physical Products will be launched in coming days and hence we have mentioned about it. (Dated: 26.11.2019)